The Effect of Marketing Digitalization on the Performance and Sustainability of Culinary MSMEs in the New Normal Era

Penulis

  • Asrul Fole Universitas Muslim Indonesia
  • Yan Herdianzah Universitas Muslim Indonesia
  • Haswika Haswika Institut Teknolodi dan Bisnis Nobel Indonesia
  • Widi Astutik Institut Teknolodi dan Bisnis Nobel Indonesia
  • Mujaddid Mujaddid Institut Teknolodi dan Bisnis Nobel Indonesia
  • Januar Kulsaputro Institut Teknolodi dan Bisnis Nobel Indonesia

DOI:

https://doi.org/10.37476/presed.v2i1.81

Abstrak

Digitalization of marketing is one strategy that culinary MSMEs can implement to increase competitiveness and business sustainability in the new normal era. This research looks at the influence of motivation, ability, awareness, attitude, and environmental variables on the performance and sustainability of culinary MSMEs that have digital marketing. The research method applied was a quantitative survey of 100 culinary MSMEs in Makassar City which were selected using purposive examination techniques. Information was obtained using an online questionnaire and analyzed with multiple linear regression. The research results show that all independent variables have a positive and significant influence on the performance of culinary MSMEs. Apart from that, the performance of culinary MSMEs also has a positive and significant effect on business sustainability. This research provides implications for culinary MSMEs, the government, and related parties to increase marketing digitalization as a way to face competition and challenges in the new normal era.

Referensi

Alhothali, G. T., & Al-Dajani, H. (2022). Emotions and Resilience in Saudi Women's Digital Entrepreneurship during the COVID-19 Pandemic. Sustainability (Switzerland), 14(14), 1–20. https://doi.org/10.3390/su14148794

Awali, H., & Rohman, F. (2020). The urgency of using e-marketing in the sustainability of MSMEs in Pekalongan City amid the impact of Covid-19. BALANCA : Journal of Islamic Economics and Business, 2(1), 1–14. https://doi.org/10.35905/balanca.v2i1.1342

Bai, C., Quayson, M., & Sarkis, J. (2021). COVID-19 pandemic digitization lessons for sustainable development of micro- and small- enterprises. In Sustainable Production and Consumption (Vol. 27, pp. 1989–2001). Elsevier B.V. https://doi.org/10.1016/j.spc.2021.04.035

Bigliardi, B., Ferraro, G., Filippelli, S., & Galati, F. (2020). The influence of open innovation on firm performance. In International Journal of Engineering Business Management (Vol. 12, pp. 1–14). SAGE Publications Inc. https://doi.org/10.1177/1847979020969545

Clemente-Suárez, V. J., Navarro-Jiménez, E., Moreno-Luna, L., Saavedra-Serrano, M. C., Jimenez, M., Simón, J. A., & Tornero-Aguilera, J. F. (2021). The impact of the covid-19 pandemic on social, health, and economy. Sustainability (Switzerland), 13(11), 1–25. https://doi.org/10.3390/su13116314

Dumitriu, Militaru, Deselnicu, Niculescu, & Popescu. (2019). A Perspective Over Modern SMEs: Managing Brand Equity, Growth and Sustainability Through Digital Marketing Tools and Techniques. Sustainability, 11(7), 1–24. https://doi.org/10.3390/su11072111

Elgammal, I., Baeshen, M. H., & Alhothali, G. T. (2022). Entrepreneurs' Responses to COVID-19 Crisis: A Holistic Dynamic Capabilities Perspective in the Saudi Food and Beverage Sector. Sustainability (Switzerland), 14(20), 1–22. https://doi.org/10.3390/su142013111

Fairlie, R. (2020). The impact of COVID-19 on small business owners: Evidence from the first three months after widespread social-distancing restrictions. Journal of Economics and Management Strategy, 29(4), 727–740. https://doi.org/10.1111/jems.12400

Fauzi, A. A., & Sheng, M. L. (2022). The digitalization of micro, small, and medium-sized enterprises (MSMEs): An institutional theory perspective. Journal of Small Business Management, 60(6), 1288–1313. https://doi.org/10.1080/00472778.2020.1745536

Gao, J., Siddik, A. B., Khawar Abbas, S., Hamayun, M., Masukujjaman, M., & Alam, S. S. (2023). Impact of E-Commerce and Digital Marketing Adoption on the Financial and Sustainability Performance of MSMEs during the COVID-19 Pandemic: An Empirical Study. Sustainability (Switzerland), 15(2), 1–21. https://doi.org/10.3390/su15021594

Gunadi, A. D., Lesmana, H., Fachrizah, H., Revindo, M. D., & Daniswara, R. V. (2021). COVID-19 Pandemic and MSMEs in Indonesia: Impact and Policy Responses^. Indonesian Economic Journal, 10(2), 143–171. https://doi.org/10.52813/jei.v10i2.151

Halik, J. B., Parawansa, D. A. S., Sudirman, I., & Jusni. (2023). Implications of IT Awareness and Digital Marketing to Product Distribution on the Performance of Makassar SMEs. Journal of Distribution Science, 21(7), 105–116 https://doi.org/10.15722/jds.21.07.202307.105

Hussain, A., Shahzad, A., & Hassan, R. (2020). Organizational and environmental factors with the mediating role of e-commerce and SME performance. Journal of Open Innovation: Technology, Market, and Complexity, 6(4), 1–21. https://doi.org/10.3390/joitmc6040196

Karollah, B., Juned, V., Eliana, & Nurbismi. (2023). The Effect of Relation Between Digital Leadership and Learning Organization on the Individual Performance of SMEs. Journal of Law and Sustainable Development, 11(9), 1–16. https://doi.org/10.55908/sdgs.v11i9.1306

Kawane, T., Adu-Gyamfi, B., Cao, Y., Zhang, Y., Yamazawa, N., He, Z., & Shaw, R. (2024). Digitization as an Adaptation and Resilience Measure for MSMEs amid the COVID-19 Pandemic in Japan: Lessons from the Food Service Industry for Collaborative Future Engagements. Sustainability, 16(4), 1–21. https://doi.org/10.3390/su16041550

Kusrini, E., Safitri, K. N., & Fole, A. (2020). Design Key Performance Indicator for Distribution Sustainable Supply Chain Management. 2020 International Conference on Decision Aid Sciences and Application, DASA 2020, 738–744. https://doi.org/10.1109/DASA51403.2020.9317289

Mail, A., Chairany, N., & Fole, A. (2019). Evaluation of Supply Chain Performance through Integration of Hierarchical Based Measurement System and Traffic Light System: A Case Study Approach to Iron Sheet Factory. Int. J Sup. Chain. Mgt Vol, 8(5), 79-85. https://doi.org/10.59160/ijscm.v8i5.2584

Martínez-Peláez, R., Ochoa-Brust, A., Rivera, S., Félix, V. G., Ostos, R., Brito, H., Félix, R. A., & Mena, L. J. (2023). Role of Digital Transformation for Achieving Sustainability: Mediated Role of Stakeholders, Key Capabilities, and Technology. Sustainability (Switzerland), 15(14), 1–27. https://doi.org/10.3390/su151411221

Maulida, Y. A., & Habiburahman. (2022). Analysis of Banana Chips Marketing Strategy in the Covid-19 Pandemic Era (Study on MSMEs Chips Source of Sustenance). SIBATIK JOURNAL: Scientific Journal of Social, Economic, Cultural, Technology, and Education, 1(4), 303–314. https://doi.org/10.54443/sibatik.v1i4.34

Mofijur, M., Fattah, I. M. R., Alam, M. A., Islam, A. B. M. S., Ong, H. C., Rahman, S. M. A., Najafi, G., Ahmed, S. F., Uddin, M. A., & Mahlia, T. M. I. (2021). Impact of COVID-19 on the social, economic, environmental and energy domains: Lessons learnt from a global pandemic. In Sustainable Production and Consumption (Vol. 26, pp. 343–359). Elsevier B.V. https://doi.org/10.1016/j.spc.2020.10.016

Mujianto, M., Hartoyo, H., Nurmalina, R., & Yusuf, E. Z. (2023). The Unraveling Loyalty Model of Traditional Retail to Suppliers for Business Sustainability in the Digital Transformation Era: Insight from MSMEs in Indonesia. Sustainability (Switzerland), 15(3), 1–31. https://doi.org/10.3390/su15032827

Nurlinda, N., Sinuraya, J., Asmalidar, A., Hassan, R., & Supriyanto, S. (2021). Use of online applications in maintaining msmes performance during the covid-19 pandemic. Register: Scientific Journal of Information Systems Technology, 7(2), 80–94. https://doi.org/10.26594/register.v7i2.2223

Pertiwi, A. N. M., Setiawan, M., & Rahayu, M. (2022). Social Media Adoption and Innovation on Culinary MSMEs Performance Through Competitive Advantages During COVID-19. Interdisciplinary Social Studies, 2(1), 1497–1512. https://doi.org/10.55324/iss.v2i1.301

Pollák, F., & Markovič, P. (2021). Size of business unit as a factor influencing adoption of digital marketing: Empirical analysis of SMEs operating in the central European market. Administrative Sciences, 11(3), 1–16. https://doi.org/10.3390/admsci11030071

Posadas, M. A., Divine, C., Dragas, S., Sophia, M., Santos, D., Nychail, O., & Santos, T. (2022). Journal of Business and Management Studies Effective Digital Marketing Strategies Used by MSMEs in NCR Under New Normal. Journal of Business and Management Studies, 4(1), 124–130. https://doi.org/10.32996/jbms

Priyono, A., Moin, A., & Putri, V. N. A. O. (2020). Identifying digital transformation paths in the business model of smes during the covid-19 pandemic. Journal of Open Innovation: Technology, Market, and Complexity, 6(4), 1–22. https://doi.org/10.3390/joitmc6040104

Pu, G., Qamruzzaman, M. D., Mehta, A. M., Naqvi, F. N., & Karim, S. (2021). Innovative finance, technological adaptation and smes sustainability: The mediating role of government support during covid-19 pandemic. Sustainability (Switzerland), 13(16), 1–27. https://doi.org/10.3390/su13169218

Purnama, S., Bangun, C. S., Panjaitan, A. R. S., & Agung. (2022). The Effect Of Digitalization On Culinary Msmes On Increasing Sales Turnover During Covid 19 Pandemic. Aptisi Transactions on Technopreneurship (ATT), 4(1), 57–66. https://doi.org/10.34306/att.v4i1.228

Purnamasari, E. D., & Asharie, A. (2024). Digitalization of MSMEs, Financial Literacy on the Financial Performance of MSMEs in the New Normal Era of the Covid 19 Pandemic. Jesya, 7(1), 348–361. https://doi.org/10.36778/jesya.v7i1.1416

Pusung, C. S., Narsa, N. P. D. R. H., & Wardhaningrum, O. A. (2023). Innovation, competitive strategy and MSME performance: a survey study on culinary SMEs in Indonesia during the COVID-19 pandemic. Business: Theory and Practice, 24(1), 160–172. https://doi.org/10.3846/btp.2023.16676

Putritamara, J. A., Hartono, B., Toiba, H., Utami, H. N., Rahman, M. S., & Masyithoh, D. (2023). Do Dynamic Capabilities and Digital Transformation Improve Business Resilience during the COVID-19 Pandemic? Insights from Beekeeping MSMEs in Indonesia. Sustainability (Switzerland), 15(3), 1–21. https://doi.org/10.3390/su15031760

Redjeki, F., & Affandi, A. (2021). Utilization of Digital Marketing for MSME Players as Value Creation for Customers during the COVID-19 Pandemic. In International Journal of Science and Society (Vol. 3, Issue 1). https://doi.org/10.54783/ijsoc.v3i1.264

Reim, W., Yli-Viitala, P., Arrasvuori, J., & Parida, V. (2022). Tackling business model challenges in SME internationalization through digitalization. Journal of Innovation and Knowledge, 7(3), 1–9. https://doi.org/10.1016/j.jik.2022.100199

Rumanti, A. A., Rizana, A. F., Septiningrum, L., Reynaldo, R., & Isnaini, M. M. (2022). Innovation Capability and Open Innovation for Small and Medium Enterprises (SMEs) Performance: Response in Dealing with the COVID-19 Pandemic. Sustainability (Switzerland), 14(10), 1–21. https://doi.org/10.3390/su14105874

Rupeika-Apoga, R., & Petrovska, K. (2022). Barriers to Sustainable Digital Transformation in Micro-, Small-, and Medium-Sized Enterprises. Sustainability (Switzerland), 14(20), 1–19. https://doi.org/10.3390/su142013558

Saura, J. R., Palacios-Marqués, D., & Ribeiro-Soriano, D. (2023). Digital marketing in SMEs via data-driven strategies: Reviewing the current state of research. Journal of Small Business Management, 61(3), 1278–1313. https://doi.org/10.1080/00472778.2021.1955127

Sivarajah, U., Irani, Z., Gupta, S., & Mahroof, K. (2020). Role of big data and social media analytics for business to business sustainability: A participatory web context. Industrial Marketing Management, 86, 163–179. https://doi.org/10.1016/j.indmarman.2019.04.005

Srimulyani, V. A., & Hermanto, Y. B. (2022). Impact of Entrepreneurial Self-Efficacy and Entrepreneurial Motivation on Micro and Small Business Success for Food and Beverage Sector in East Java, Indonesia. Economies, 10(1), 1–21. https://doi.org/10.3390/economies10010010

Subawa, N. S., Widhiasthini, N. W., Permatasari, N. P. I., & Sri Wisudawati, N. N. (2022). MSMEs envisaged as the economy spearhead for Bali in the covid-19 pandemic situation. Cogent Economics and Finance, 10(1), 1–13. https://doi.org/10.1080/23322039.2022.2096200

Takeda, A., Truong, H. T., & Sonobe, T. (2022). The impacts of the COVID-19 pandemic on micro, small, and medium enterprises in Asia and their digitalization responses. Journal of Asian Economics, 82, 1–21. https://doi.org/10.1016/j.asieco.2022.101533

Tolstoy, D., Nordman, E. R., & Vu, U. (2022). The indirect effect of online marketing capabilities on the international performance of e-commerce SMEs. International Business Review, 31(3), 1–10. https://doi.org/10.1016/j.ibusrev.2021.101946

Vitsentzatou, E., Tsoulfas, G. T., & Mihiotis, A. N. (2022). The Digital Transformation of the Marketing Mix in the Food and Beverage Service Supply Chain: A Grey DEMATEL Approach. Sustainability (Switzerland), 14(22), 1–30. https://doi.org/10.3390/su142215228

Widyawati, F., Soemaryani, I., & Muizu, W. O. Z. (2023). The Effect of Social Capital and Organizational Health on Competitive Advantages of Culinary and Craft SMEs in Samarinda City. Sustainability (Switzerland), 15(10), 1–37. https://doi.org/10.3390/su15107945

Yacob, S., Sulistiyo, U., Erida, E., & Siregar, A. P. (2021). The importance of E-commerce adoption and entrepreneurship orientation for sustainable micro, small, and medium enterprises in Indonesia. Development Studies Research, 8(1), 244–252. https://doi.org/10.1080/21665095.2021.1976657

Diterbitkan

2024-09-30

Cara Mengutip

Fole, A. ., Herdianzah, Y. ., Haswika, H., Astutik, W. ., Mujaddid, M., & Kulsaputro, J. (2024). The Effect of Marketing Digitalization on the Performance and Sustainability of Culinary MSMEs in the New Normal Era. Proceeding of Research and Civil Society Desemination, 2(1), 375–386. https://doi.org/10.37476/presed.v2i1.81